I (the client) agree to pay WordSolutions.Org. (the vendor) for any and all transcription work performed on my or my company’s behalf. I have reviewed the rates and am fully aware that I am responsible for an accurate and truthful description of the audio contained on my source.
I agree and understand that Type 1 Audio is defined as any well-recorded source with either one person talking or interviewing a subject. Format must be recorded digitally, on standard audio cassette, VHS, or DVD.
I agree and understand that Type 2 Audio is defined as:
- Any source that is not recorded digitally, on standard audio cassette, VHS, or DVD.
- Microcassette recordings
- Any interviews with one interviewer and two interviewees.
- Any audio that has more noise in the background and voices may be harder to understand (For very difficult audio sources, we cannot guarantee our 98% rate of accuracy)
I agree and understand that Type 3 Audio is defined as:
- Panel discussions.
- Focus groups.
- Conference calls.
- Any audio source that has multiple individuals speaking.
- Seminars with multiple participants.
WordSolutions.Org. has the right to reject any audio that is considered to be of such poor quality that: 1. transcription is not possible or 2. project is beyond company’s resources. Our company also reserves the right to reject any project for any reason. If the audio quality of any project appears to be different than the quality presented by client, the company will contact the client and discuss this discrepancy and a possible increased rate.
I may submit masters of my original audio at my own risk. While WordSolutions.Org digitizes all audio we receive, we can make no guarantees that the tapes will be free from damage during the shipping process. Client agrees to not hold WordSolutions.Org liable for loss or damages to audio sources that may occur in shipping or transmission electronically.
Client agrees to pay all shipping costs for submission and return of original audio files. WordSolutions.Org. will always give client different shipping options, but when one is not selected, our company will send it back in the most affordable way possible.
WordSolutions.Org. guarantees a 98% accuracy rate. If client feels that work performed by our company is not up to this standard, then he or she will contact us in writing within 2 weeks of receipt of transcripts. Burden of proof rests with the client and client realizes and accepts that no transcript is ever “perfect.” Judgment calls have to be made on punctuation, spellings, grammar, etc. If accuracy rate is indeed below 98%, WordSolutions.Org. will correct the mistakes and offer a partial refund to client. Client acknowledges that WordSolutions.Org. bills per minute of recorded audio and not on page count, number of characters, or work hours. This is to protect the customer from being billed for erroneous extra charges that many other services employ. Any additional seconds that do not make up a full sixty seconds are billed as a minute.
While we strive for a 98% accuracy rate or better for audio that is well recorded, client agrees to release and hold harmless WordSolutions.Org, it's officers, and employees of any damages that may occur from the publication, quotation, distribution, or public use of a quotation from the transcript that may contain a typographical or factual error or even quotations that are without error. Client agrees that it is his or her responsibility to confirm the accuracy of a transcript before information from a transcript is published or printed and will not list or imply WordSolutions.Org, it's officers, or any employees as a defendent in any litigation or ongoing legal cases.
Client acknowledges that checking the box, “I agree that I have read and will abide by the Terms of Service agreement listed on this site” binds client to the terms of service listed in this article. WordSolutions.Org. may change this terms of service agreement on occasion. Any modifications made to it can be found on the WordSolutions.Org website.
E-mail:
info@wordsolutions.org
